1. Online Course Registration and Temporary Certificates - Open School
To help a client with the following issues, please contact Open School BC.
- Registration for online Mine Certification courses.
Example: Client request for a course registration confirmation email
- Temporary certificates issued by Open School at course completion.
Open School BC
osbc.online@gov.bc.ca
2. Mine Registry Administration Support - Ministry of EMLI
2.1. Registry Administration Service
To get help with the following Registry administration services, please contact the Ministry of Energy, Mines and Low Carbon Innovation:
- Reset a forgotten password.
- Update a user account in the Registry.
- Add a new user account to the Registry.
- Deactivate a user account in the Registry.
- Remove a user account from the Registry.
- Record a provisional certification.
- Record a certification suspension.
- Record a certification cancellation.
- Delete a duplicate record.
Ministry of Energy, Mines and Low Carbon Innovation
Email: mine.certifications@gov.bc.ca
Toll-free in North America: 1 (833) 978-9798
2.2 Policies and Procedures
If you have any questions about the BC Mine Certification Program and its policies and procedures governing the use of the Registry, please contact the Ministry of Energy, Mines and Low Carbon Innovation.
Ministry of Energy, Mines and Low Carbon Innovation
Email: mine.certifications@gov.bc.ca
Toll-free in North America: 1 (833) 978-9798
3. Mine Registry Technical Support - Crown Publications, King's Printer
To get help with Registry technical issues, contact customer support at Crown Publications, King's Printer. Please state at the beginning of your call or email that you need help with the BC Mine Certifications Registry or 'Mines Registry'.
Crown Publications, King's Printer
Hours of operation: Monday to Friday 7:30 to 4:30
Email: mines.techsupport@gov.bc.ca
Toll-Free in North America: 1 (800) 663-6105
Victoria: (250) 387-6409
4. Official Certificate Reprints - Crown Publications, King's Printer
To help a client who needs a reprint of their official mine certificate, wallet card or secure photo ID:
- Verify with the client that their mailing address is up-to-date and, if necessary, update their address in the Registry according to Canada Post guidelines.
- Direct the client to contact Crown Publications to order a reprint of their certificate and card.
- Advise the client that when they contact Crown Publications, they will be asked to verify their identity, and pay the fee for printing a replacement certificate and ID card.
For any other issues with official certificates, please contact Crown Publications.
Crown Publications, King's Printer
Hours of operation: Monday to Friday 7:30 to 4:30
Email: mines.certificate.reprint@gov.bc.ca
Toll-Free in North America: 1 (800) 663-6105
Victoria: (250) 387-6409
