BC Mine Certifications Registry

BC Mines Certification logo

Contact Support

1. Online Course Registration and Temporary Certificates

Please contact Open School BC for help with the following issues:

  1. Registration for online Mine Certification courses. Example: Client request for a course registration confirmation email
  2. Temporary certificates issued by Open School at course completion.

Open School BC
Email: osbc.online@gov.bc.ca

2. Mine Registry Administration Support

2.1. Registry Administration Service

Please contact the Ministry of Mining and Critical Minerals for help with the following Registry administration services:

  1. Reset a forgotten password.
  2. Update a user account in the Registry.
  3. Add a new user account to the Registry.
  4. Deactivate a user account in the Registry.
  5. Remove a user account from the Registry.
  6. Record a provisional certification.
  7. Record a certification suspension.
  8. Record a certification cancellation.
  9. Delete a duplicate record.

Ministry of Mining and Critical Minerals
Email: mine.certifications@gov.bc.ca

2.2. Policies and Procedures

Please contact the Ministry of Mining and Critical Minerals with any questions about the BC Mine Certification Program and its policies and procedures governing the use of the Registry.

Ministry of Mining and Critical Minerals
Email: mine.certifications@gov.bc.ca

3. Mine Registry Technical Support

Please contact customer support at Crown Publications, King's Printer to get help with Registry technical issues. Please state at the beginning of your call or email that you need help with the BC Mine Certifications Registry or 'Mine Registry'.

Crown Publications, King's Printer
Hours of operation: Monday to Friday 7:30 to 4:30
Email: mines.techsupport@gov.bc.ca
Toll-Free in North America: 1 (800) 663-6105
Victoria: (250) 387-6409

4. Official Certificate Reprints

To help a client who needs a reprint of their official mine certificate, wallet card or secure photo ID:

  1. Confirm the client's mailing address is up-to-date. If any changes are needed, update the address in the Registry following Canada Post guidelines.
  2. Direct the client to contact Crown Publications to order a reprint of their certificate and card.
  3. Advise the client that when they contact Crown Publications, they will be asked to verify their identity, and pay the fee for printing a replacement certificate and ID card.

For any other issues with official certificates, please contact Crown Publications.

Crown Publications, King's Printer
Hours of operation: Monday to Friday 7:30 to 4:30
Email: mines.certificate.reprint@gov.bc.ca
Toll-Free in North America: 1 (800) 663-6105
Victoria: (250) 387-6409

The B.C. Public Service acknowledges the territories of First Nations around B.C. and is grateful to carry out our work on these lands. We acknowledge the rights, interests, priorities, and concerns of all Indigenous Peoples - First Nations, Métis, and Inuit - respecting and acknowledging their distinct cultures, histories, rights, laws, and governments.